Starbucks go Lean

Can cafes or retail services adopts Lean in their operations? Check out the below link to check out on how Starbucks adopting Lean Management in improving its bottomline.

Latest Starbucks Buzzword: ‘Lean’ Japanese Techniques

Starbucks reported a solid third quarter. On the company?s earnings conference call, Starbucks CEO Howard Schultz said:

“The majority of cost reductions we?ve achieved come from a new way of operating and serving our customers. Over the quarter, we began to roll out our better way initiatives, a series of process improvements in our stores using lean principals.

We?ve been seeing encouraging results over the past couple of quarters, not just improving efficiency and reducing costs but most importantly we are improving customer engagement.

Even as we make considerable progress in improving our bottom line, we remain as focused as ever on initiatives that will remind our customers what sets Starbucks apart. We are doing this through immediate traffic driving strategies and enhanced customer experience, and longer term brand-building.”

I have personally implement Lean Management in many different industries. The most important for the companies that considered implementing Lean Management in their organizations is to have the top management understanding what Lean Management is and support the Lean implementation. Lean Management is all about Continuously Searching for Opportunities to Improve your organization by eliminating wastes and create value for your customers.

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Lean, Lean Management by Andrew Cheah